Customer service

Batteries emit highly flammable hydrogen gas therefore there must be NO SMOKING, NO SPARKS AND NO NAKED FLAMES near the battery.

Batteries contain diluted SULPHURIC ACID which is poisonous and corrosive. This can burn or irritate skin and eyes and can burn clothing which is why every effort should be taken to ensure that batteries remain upright at all times.

Battery acid spills should be diluted with copious amounts of WATER and neutralised with ALKALI. Examples are soda ash, sodium carbonate and sodium bicarbonate. If battery acid gets on to your skin or clothing it must be washed off immediately, and if any enters the eyes you must rinse the eyes for at least 15 minutes.

Batteries are HEAVY, weighing between 10-20kg so ensure you lift each unit safely.

1. Remove bracelets or rings and loose clothing and always wear protective safety glasses and gloves before handling a battery.
2. Open the battery box and/or sealed bag in a well-ventilated area and keep the battery upright at all times.
3. Ensure that you remove the transit plugs immediately. They are for transportation purposes only and will cause serious harm if left in place. The plugs may be red or yellow and can be removed using a small screwdriver. In most cases, a sticker on the battery will point to the plugs to be removed.
4. Never touch the white/blue powder around the battery terminals with your bare hands.

1. Locate the battery and cover the side of the engine/car body you are working from with an old blanket.
2. Always use the correct size tools for your battery and never put tools directly on to the battery.
3. When disconnecting batteries, confirm the battery terminal polarity and always disconnect the negative (earth) terminal first, then disconnect the positive. When connecting batteries always connect the positive terminal first and the negative last.
4. When not in use, you must charge the battery every six weeks to maintain the voltage.

Dispose of the old battery and any plastic vials or transit bags that contain spilled acid environmentally at a local service garage or recycling centre in accordance to the UK’s Waste Electrical and Electronic Equipment (WEEE) Regulations.

Please note there may be a small fee for this service. For more information on battery recycling and disposal visit www.recycle-more.co.uk.

We deliver batteries Monday to Friday between 08:00-18:00 hours, on a next working day basis. When orders have to be dispatched on a pallet (due to size and weight), we aim to deliver these orders within 1 to 2 working days when ordered by 13:00 Monday to friday. The cut off time for next day delivery is 13:00 hours.

Please note that we are not that we are not open over the weekend and therefore any orders placed after 13:00 hours on a Friday will be dispatched the following Monday for delivery on Tuesday. When there is a Bank Holiday, this would mean the dispatch would be on the Tuesday for delivery Wednesday.

We do everything we can to meet the delivery times specified, however occasionally, times maybe affected by factors beyond our control and cannot be guaranteed, and we are unable to refund delivery costs for delayed orders. We do not deliver on Saturdays, Sundays or Bank Holidays.

Customer are entitled to a 7 day cooling off period from the delivery date during which they may return the battery and receive a full refund, less the carriage charge and processing transaction fee, providing it has not been opened or used.

Our offices must be notified of a decision to cancel an order within this 7-day period, and the customer will be required to cover the cost of returning the battery.

In the unlikely event that a fault be found with one of our batteries we will process a replacement as quickly as possible. Please ensure that you keep a copy of your electronic invoice as this is your warranty and will be required should you wish to make a claim. The majority of batteries that are returned to us are simply flat and require a recharge before use, so please check the charge on your battery first. If a fault is found with a new battery, call our team on +44 (0) 1926 400080 to report the incident and request a returns authorisation number. A returns form can be downloaded from our website, but please note that returns will not be processed without an authorisation number. A member of our team will then contact you to take a £20 deposit and arrange the collection of your battery for testing. All items returned to us must be in original packaging unopened and with all labels attached so we can return to stock to sell as new. If a fault is confirmed, we will send a replacement out to you and refund the £20 deposit, however if no fault is found, then the current battery will be recharged and returned to you without the deposit. Any non-faulty items that are returned to us and remain unclaimed will be disposed of after 3 months.

We offer up to four years’ warranty on certain batteries, with a minimum of 12 months on all batteries, dependent on the manufacturer specification. If you have a fully charged battery and believe it to be faulty, you can return the battery for testing. Call the Go Batteries team with your invoice / order number, and we will take a £20 deposit and arrange collection of your battery for testing. If the battery is found to be faulty, we will refund your deposit and send you a new battery, however if the battery is not faulty we will return it to you with the test report, fully charged and ready to use. If you return a battery to us with a voltage of 10.6 or less, have failed to follow the battery handling and storage instructions or have made any unauthorised modifications, this will render your warranty void.

Go Batteries are committed to protecting your privacy. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998. Further Terms and Conditions can be found at www.gobatteries.co.uk.